Junkie Policy

✨Processing Time

  • All junk cases are handmade and made to order.
  • Please allow 5-10 business days for processing before shipment.
  • Processing time does not include weekends or holidays.

Good things take time… especially when they’re this cute💅💕

💕Custom Orders

Each junk case is uniquely handmade with charms and embellishments.

Because of the custom nature:

  • Charm placement may slightly vary
  • Colors may appear slightly different in photos
  • Since you’re not basic no two cases will ever be exactly alike
  • Once approved, custom designs cannot be changed

📌Please double-check your phone model before ordering- we can’t fix it once it’s made

💌Shipping

Please double-check your shipping address before placing your order.

The Total Junkie is not responsible for orders shipped to incorrect addresses provided at checkout.

Exception

If you notice your address is wrong, you must contact us immediately at store@thetotaljunkie.com or you may contact me through instagram before a tracking number has been sent.

Once a tracking number has been issued:

  • We are unable to make changes
  • We are not responsible for lost or misdelivered packages
  • No refunds or replacements will be issued for incorrect addresses

If your package is returned to us due to an incorrect address you will be responsible for the new shipping fee to ship.

We recommend carefully reviewing your shipping details before submitting your order to avoid delays or delivery issues.

📌Tracking numbers will be sent once your order ships.

🛑Refunds & Exchanges

 No Refund Policy

At The Total Junkie, every order is carefully made and packaged with care. Due to the handmade and/or custom nature of our products, all sales are final.

Refunds & Returns

We do not offer refunds, returns, or exchanges for:

  • Change of mind
  • Ordering the wrong item, size, or phone model
  • Incorrect shipping information provided by the customer
  • Minor variations in handmade products
  • Delays caused by the shipping carrier


📌Please double-check your order details before completing your purchase.

Incorrect Orders

If you receive the wrong item, please contact us within 24hours of delivery. Include:

  • Your order number
  • Clear photos of the item


We will review your claim and, if approved, provide a replacement or another appropriate solution at our discretion.

Shipping Disclaimer

Once your order has been dropped off with USPS and accepted into their possession, we are no longer responsible for shipping delays, lost packages, damaged packages, or other issues resulting from USPS handling or delivery.

While we are happy to assist you by providing tracking information, any claims regarding lost, delayed, damaged, or misdelivered packages must be filed directly with USPS.

By placing an order, you acknowledge and agree that shipping-related issues after USPS accepts your package are outside of our control.

Chargebacks

By placing an order, you agree to this No Refund Policy. Filing a chargeback for a non-refundable purchase without first contacting us to resolve the issue may result in being prohibited from making future purchases.

If you have any questions before placing your order, please contact us. We’re always happy to help ensure you order the correct item.

💎Care Instructions 

Junk cases are decorative and should be handled with care.

  • Avoid excessive dropping
  • Do not expose to extreme heat
  • Keep away from water
  • Small charms may pose a choking hazard (keep away from small children)

🎀Charm Disclaimer

Charms are securely attached, but with heavy impact or rough handling they may loosen over time. We are not responsible for damage caused by misuse.

She’s cute, not indestructible ✨